A growing business, an increasingly complex wireless footprint.
FanDuel needed to grow their wireless execution and simplify their account management structure, which had become increasingly complex due to different solutions implemented over their business lifecycle. They sought stability with carrier AT&T while scaling operations.
Additionally, they required a solution manageable across multiple locations, allowing employees in various cities to order through a single portal — without compliance mix-ups, wrong device shipments, or incorrect area code activations.
One portal. One invoice. Zero confusion.
GBW took on a hands-on consultant role, implementing a consolidation of FanDuel's wireless operations through the GBW procurement portal. FanDuel adopted an unlimited 2-year contract system with a single invoice for operational ease.
Collaborative conversations with decision makers to better manage data pools
Built a custom procurement system matching AT&T order numbers with FanDuel's internal systems
Channeled all activity through AT&T using GBW-facilitated integrations
Implemented procurement guidelines guiding employees toward correct product ordering
Simplified operations, happier teams, and a platform ready to scale.
Increased Client Satisfaction
Employees in wireless logistics saw a meaningful decrease in workload and frustration.
Enhanced Customer Loyalty
The consolidated system led to enhanced loyalty and gross adds across the account.
Multi-Location Control
Teams across multiple cities could order devices correctly through a single, compliant portal.
GBW untangled the web of different services that we had come to rely on for wireless services.
FanDuel
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