557
AT&T lines managed
1,133
helpdesk tickets resolved
100%
lines migrated to FirstNet
557 lines. A new team. No playbook.
In January of 2021, the Riverside County Department of Public Social Services technology services staff was tasked with the ongoing support and management of 557 AT&T lines. Prior to this transition, the wireless lines were managed by a larger IT Division within Riverside County.
Faced with a large and potentially costly new responsibility, the technology services staff at DPSS reached out to the GBW team for guidance.
A proactive partner from day one.
To support the transition, GBW took a proactive role in developing the relationship between DPSS and AT&T, as well as providing expense management support to help DPSS uncover potential cost savings.
Led consultative pre-sales discussions regarding existing lines
Provided expense management services to maximize resources and uncover cost savings at AT&T
Held on-site discovery meetings identifying and resolving asset management issues in DPSS ServiceNow software
Onboarded DPSS into GBW's helpdesk ticketing system to improve day-to-day support
A seamless migration and a preferred partner status.
100% Migration to FirstNet
Successfully transferred all current AT&T lines to the FirstNet Network.
1,133 Tickets Resolved
All helpdesk tickets resolved and closed by GBW Managed Mobile Services.
Named Preferred Carrier
AT&T + GBW named Preferred Carrier by the Riverside County Department of Public Social Services.
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